Privacy Policy

Privacy Policy

Last Updated: 10/31/2024

Smart Parking System (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and interact with our customer support.

  1. Policy Updates

We may update this policy periodically, and any changes will be posted on this page. For the latest version, we encourage you to review this page frequently.

  1. Information We Collect

We collect information directly from you when you create or edit an account, make reservations, or contact customer support. The types of data we collect include:

  • Personal Information: Your name, phone number, address, and email address.
  • Vehicle Information: Details such as license plate numbers and other relevant vehicle data.
  • Survey Responses: Information you provide in response to survey questions.
  • Geolocation Information: Data used to offer location-based services.
  • Payment Information: We use Stripe for payment processing. While we limit data collection to the last four digits of your credit card, credit card type, and expiration date, Stripe may collect more information as detailed in their privacy policy here. Any payment information you provide is securely transmitted using SSL encryption.
  1. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide confirmations, updates, and other details related to your parking reservations and account.
  • Customer Support: To respond to your inquiries and provide assistance as needed.
  • Payment Processing: To facilitate secure payments and prevent or detect fraudulent transactions.
  • Location-Based Services: To offer parking facility options near your current location.
  • Access to Facilities: To provide parking technology systems with the necessary information for facility entry and exit.
  1. How We Share Your Information

Smart Parking System is committed to safeguarding your data and has taken precautions to prevent unauthorized access or disclosure. We may disclose your information to trusted partners and vendors as needed to deliver our services. This may include:

  • Our Partners: To the parking facilities where you have made a reservation.
  • Payment Processor: Stripe, to process your payment securely.
  • Parking Technology Systems: To enable access and track usage at your selected parking facility.
  1. Cookies

Smart Parking System may use cookies and similar technologies to enhance your experience. Cookies help us understand user behavior, improve our services, and remember your preferences. You can manage cookie settings in your browser preferences.

  1. Data Retention

We retain your information as long as your account is active. Once you close your account, we retain personal information only as necessary to:

  • Fulfill our services.
  • Meet legal, regulatory, or business requirements.
  • Resolve disputes or enforce agreements.

We delete personal information within a reasonable period after it is no longer needed for these purposes.

  1. California Residents’ Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information:

  • Right to Know: You can request details about the data we collected about you over the past 12 months, including the types of data, how it was used, and with whom it was shared.
  • Right to Delete: You can request that we delete your personal information, with exceptions where retention is necessary, such as completing transactions, ensuring security, or complying with legal obligations.
  • Non-Discrimination: You have the right not to be discriminated against for exercising any of your rights under CCPA.

To exercise these rights, please visit our support page or contact us using the information below. We will respond to requests within 45 days.

  1. New York Residents’ Privacy Rights

The SHIELD Act provides additional rights to New York residents:

  • Definition of Private Information: Includes details such as account numbers, biometric information, credit/debit card numbers, usernames, and security-related data.
  • Data Breach Definition: Extends to unauthorized access that compromises private information security.
  • Security Safeguards: We adopt safeguards, including risk assessments, employee training, and careful vendor selection, to comply with the SHIELD Act.

We regularly review and improve our security measures to meet these standards.

  1. Security of Your Information

We use a combination of technical, administrative, and physical safeguards to protect your data from unauthorized access, use, or disclosure. Measures include encryption, secure data storage, and regular security assessments.

  1. Contact Us

If you have questions or concerns about our Privacy Policy, please contact us:

Smart Parking System
Email: support@smartparkingsystem.com

By using our services, you agree to the collection and use of your information as described in this Privacy Policy.